Our Staff



Mike Forness

Mike Forness, Executive Director

Mike came to Ronald McDonald House Charities from the Health Improvement Partnership in September 2003. He previously was with Deaconess Medical Center as a program manager for more than a decade. He has 25 years' experience in health care administration, marketing, fund raising and strategic planning. Mike has a Masters degree in Organizational Leadership from Gonzaga University. He enjoys traveling with his wife Jacquie.


Susan Hoover

Susan Hoover, Finance Director 

Sue is a Spokane native and a graduate of Gonzaga University. She became a Certified Public Accountant in 1991 and worked for a local public accounting firm for 19 years specializing in the accounting, auditing, and tax preparation for nonprofit organizations. Sue is married and has two daughters and two grandchildren.


Cassie Shillam-Trottier

Cassie Shillam-Trottier, Executive Assistant

Cassie started working at the Ronald McDonald House Spokane in the summer of 2015 as the Polo Volunteer Coordinator and expanded her role in early 2016 as the Executive Assistant. She finds her work incredibly rewarding and feels blessed to be a part of such a fabulous team at RMHC. On top of pursuing a Bachelors of Communications degree, Cassie actively participates in meaningful classes and seminars throughout the year. She knows the value and power of an effective communicator and is looking forward to finding out how God plans to use her love for people in the future. As a Spokane native, Cassie has a deep appreciation and love for this community. Her positive outlook on life is contagious and her demeanor naturally reflects her genuine appreciation of life. In her spare time, she enjoys attending church, participating in yoga, playing with her dogs, and spending quality time with her family.




Jodi Clutter

Jodi Clutter, Director of Operations and Human Resources 

Jodi is a Spokane native and graduate of WSU with 20 years in health care work. Her professional experience includes counselor, case manager, managed care, organizational development consultant and assistant manager. At Deaconess, Jodi was responsible for successful site surveys/compliance audits, and accreditation reviews by the Joint Comission on Accreditation of Hospital Organizations. She completed a year-long training program with the Sherer/Yoell Group, specializing in managing change in the workplace, motivating employees in challenging work environments, and other human resources issues. Jodi and her husband Dave have 2 beautiful and very active daughters. She believes, like RMHC, that it is "All about Families!", and is very proud and humbled to be working for such a great organization.


Dana Pendergrass

Dana Pendergrass, House Operations Manager 

A Spokane business woman, Dana is currently a Realtor with Windermere Valley, an Interior Designer and along with her husband she has owned a Remodeling and Construction company since 1980. She works at the house part-time as a Weekend Manager. She has helped remodel the Ronald McDonald House kitchens, dining area, and recently the bathrooms. Her company's generous donation of materials and labor have saved the House over $80,000. She has a passion for the House and believes that if she has the gifts, talents and desire to bring a "new face and life" to the home, that is her job to do! Family is her life, and she enjoys spending time with her 3 adult children and 8 beautiful grandchildren.


Nancy Markley

Nancy Markley, House Operations Assistant 

Nancy started with RMHC of Spokane as a volunteer at the Family Rooms in 2010. She had years of experience as a volunteer at the Ronald McDonald House in Seattle, WA. When she and her husband, John, moved here in 2009, she looked for a volunteer opportunity with RMHC and found it at Sacred Heart Children's Hospital. She joined the staff as Family Room Assistant in 2011. She has 4 grown stepchildren and 6 grandchildren, the youngest, Henry, who just turned 2, lives in Spokane Valley.


Debbie Fucile

Debbie Fucile, Volunteer Coordinator

An Oregon native, Debbie and her family moved to Spokane in '92. She served as a volunteer at RMH before becoming Volunteer Coordinator in '07. Debbie's professional background includes 18 years at Jantzen Sportswear in Portland managing the Sales Service Department as well as serving as Production Coordinator of the Mens' Sportswear Division. She also was Sales & Marketing Manager of a Portland media production company. She served as Volunteer Coordinator at Moran Prarie School, volunteered for over 20 years for the American's Junior Miss Scholarship Program and was active in Ferris High School's Ham on Regal productions. She currently serves on the Board of Directors for Meadowwood Homeowner's Association in Liberty Lake.


Bill Aoyama

Bill Aoyama, Canister Collections

Bill was raised in Spokane by two wonderful adoptive parents. After graduating from Lewis & Clark High School, he worked here locally. At the ripe age of 21 he decided to hit the open road and became a long haul truck driver, eventually becoming an owner operator of his truck and trailer. While working, he was lucky enough to meet his wife of over years, Kim. In the early 90’s Bill put himself through the Dale Carnegie sales training program, after which he enjoyed a 20 year career in local sales. He became involved with RMHC over 13 years ago. His first event was World Children’s Day. He served on the board for 6 years and still serves on the House Operations Committee. As a cancer survivor, Bill knows how important it is to have family close during a medical crisis.


Peggy Maxwell

Peggy Maxwell, Cannister Collection Yakima

Kathie Vlahovich

Kathie Vlahovich, Special Projects Consultant 

Kathie came to Ronald McDonald House Spokane as a volunteer when it opened in 1987. She previously worked at Deaconess Medical Center as a nurse and became very aware of the need to provide a compassionate, home-like atmosphere for families traveling to Spokane for medical care for their children. She was very involved in implementing the House addition and the Family Rooms at Sacred Heart Children’s Hospital. Kathie is married and has 3 grown children, 6 grandchildren and a golden retriever. She enjoys spending time with her husband at Pend Oreille Lake and cross country skiing. She is also an avid Gonzaga basketball fan and freely admits to following the New York Yankees.




Emily Andrews

Emily Andrews, Relief Manager


Gail Bennett

Gail Bennett, Weekend Manager

Gail joyously worked in Podiatry for 37+ years starting in Kalispell, MT for 5 years and then moving to Spokane in 1983.

Gail had a patient that was at one time the Volunteer Coordinator at the Ronald McDonald House and recently became an empty nester, so she decided to devote her time to the Ronald McDonald House. During her training she worked with a wonderful Friday Evening Manager and also Theresa, who taught her compassion for all.

Gail volunteered for several years and then went on to other ventures and decided recently to come back as a manager. She feels incredibly fortunate to come and listen to the families stories and to work with wonderful co-workers.

Her favorite color is green. Her favorite food is chocolate. (As if there is another food to compare to?!?). She's the mother of two and has 4 beautiful grandchildren.

Her husband-Jeff recently retired from his Postal career. They have two awesome Shih Tzu’s. Muffin and Ginger. Last May, Jeff got 5 Rhode Island Reds.


Sonja Kuhta

Sonja Kuhta, House and Family Room Relief Manager


Linda McIntire

Linda McIntire, Weekend Manager

Linda came to Spokane from Denver 2 years ago to help care for her 6-year-old grandson. She spent 22 years at Hewlett Packard, then spent time as a pharmacy technician, but now is glad to be a nanny. She has 4 grandchildren and loves to read. She spends a lot of time staying active with the Episcopal Cathedral, giving herself to supporting needs in Haiti as well as the homeless project here locally. She has always had an interest in non-profit work, so working part-time at Ronald McDonald House is a perfect fit.


Mackenzie McPhee

Mackenzie McPhee, Reflief Manger


Heather Nalbone

Heather Nalbone, Weekend Manager 

Heather is a native of Seattle. She began volunteering after graduating with her bachelor's degree from Eastern Washington University, and was hired two months later as a House Manager. She enjoys spending time at the House because she loves the kids and that the House is a "home-away-from-home". Being at the House inspired Heather to earn her Masters in Social Work with a certificate in Palliative Care. She's also looking forward to bringing her energetic Australian Sheppard in to be a therapy dog.


Theresa Phillips

Theresa Phillips, Weekend Manager/Family Room Relief Manager


Vicki Seely

Vicki Seely, House and Family Room Relief Manager


Courtney Paul

Courtney Paul, Evening Manager

Courtney came to the House as a volunteer, became a Weekend Relief Manager and soon took on the role as Family Room Coordinator at Sacred Heart Children’s Hospital. After more than eight years at the Family Rooms she is now the Evening Manager at the House. Courtney is a childhood cancer survivor and mother of a one-year-old son who spent over seventy days in the NICU at Sacred Heart Children’s Hospital being born at just twenty-six weeks. Courtney has great compassion and empathy for the families staying at the Ronald McDonald House and enjoys being part of such a wonderful charity.


Melanie Ullrich

Melanie Ullrich, Weekend Manager




Savannah Johnson

Savannah Johnson, Family Room Coordinator

Savannah started out volunteering for the Family Rooms at Sacred Heart Children’s Hospital in 2005 and became a Weekend Relief Manager for the Ronald McDonald House a year later. After working at the House as a Relief Manager for several years she has returned to the Family Rooms as Family Room Coordinator and continues to serve the House as a Relief Manager each month. Savannah is married, has a daughter and twin boys. Savannah enjoys spending time with her family and thoroughly enjoys her work with the Ronald McDonald House Charities.


Susan Brophy

Susan Brophy, Family Room Assistant




Colleen Fox

Colleen Fox, Development and Communications Director, CFRE

Colleen joined the RMHC team in May 2012. A graduate of Gonzaga University, she worked for the School of Business at Gonzaga for several years in Marketing & Recruiting. During that time she volunteered to lead a committee to put together the first Strategic Marketing and Communications Plan for RMHC. She developed a true passion for the mission, and was thrilled to join the staff full-time. In 2014 Colleen was promoted to Development and Communications Director. Colleen is happily married and is the mother to twins, Jack and Hannah. She is also on the Board of Directors for the Chase Youth Foundation. She was recently recognized by Inland Business Catalyst Magazine as one of the "Top 20 Under 40" business professionals in the Greater Spokane area. Colleen recently completed her Certificate in Fundraising Management from the University of Indiana and became a Certified Fund Raising Executive. She  is currently working on her Masters in Communication and Leadership from Gonzaga University.


Sue Livingston

Sue Livingston, Development Officer

After a 20 year professional career in Seattle and 10 years of community volunteerism at local Spokane child and cancer related organizations, Sue joined Ronald McDonald House Charities in May, 2013. Sue has a BA in Business (Marketing) from the University of Oregon and supports her alma mater, regardless of their football performance or unique uniform choices. Passionate about the mission of serving families in our community, she and her husband, Mike, are also the proud parents of two sons, Grant and Jeff. Favorite pastimes include travel and spending quality time with family and friends.


Ami Kunz-Pfeiffer

Ami Kunz-Pfeiffer, Event Specialist

Ami joined RMHC in 2010, bringing with her over 20 years experience in sales, marketing and event promotions. She has been a member of the Spokane Community for over 40 years. As Director of Member Relations for the Spokane Convention and Visitors Bureau she was able to connect very closely with many local community leaders. She loves being involved in promoting and supporting our local community and is thrilled to now be a part of the work that RMHC does for families in need. Ami’s expertise in promotions combined with a natural sensitivity for others now shapes a very important role in Development at RMHC. Ami is married and is a loving mom to her son and daughter. In her spare time, Ami is also an accomplished chef and caterer, and a devoted soccer mom.


Kyndrin Tenny

Kyndrin Tenny, Development Associate

Kyndrin comes to the Ronald McDonald House after a six-year career with the Spokane Police Department where she most recently worked as the Technical Assistance Response Unit Manager. Prior to her time with Police Department, she worked as the Marketing and Special Projects Coordinator for Gonzaga University’s School of Business. Raised in the Inland Northwest, she has a Bachelor’s in Business Administration from Gonzaga University with a focus in Management Information Systems. Kyndrin is excited to be part of a mission that supports children and their families, something that is near and dear to her heart. She is the proud mother of sons Micah and Cole and wife of eighteen years to husband Sam. Kyndrin enjoys cooking, the outdoors, and watching her boys’ many athletic activities.


Jinny Piskel

Jinny Piskel, Business Outreach Director

Jinny came to Ronald McDonald House Spokane after a nine year career at Gonzaga University. Jinny began working in Marketing and Recruitment and was the Director of Graduate Business Programs for six years. She has been involved with the house doing committee work and attending events for many years. She has her MBA from Gonzaga University and her Bachelors in Marketing from Western Washington University. She and her husband, Jason, moved to Spokane in 2001 and they have a daughter (Lucy) and son (Butch). Jinny enjoys running, photography, and traveling.


Lisa Toomey

Lisa Toomey, Director Columbia Basin and Yakima Valley Programs

Lisa Toomey was born and raised in Seattle and graduated from Western Washington University in Bellingham. The majority of her professional career has been spent in the Tri-Cities supporting projects that serve the public good and build community capacity, with a focus on improving access to enriching educational experiences among children, young adults and families that have been traditionally marginalized. Lisa recently retired as CEO of the REACH Museum where she was tasked over the course of four years, to restructure and “right-size” the building project. The REACH Museum opened in July 2014 showcasing the stories of the Columbia Basin through exhibits, interpretation, an extensive PreK-12 STEM education program, offsite tour program and field experiences for youth. Prior to managing the REACH, Lisa spent six years rebuilding the Columbia Basin College Agriculture Program to develop and deploy a four-year science-based undergraduate pathway for underserved students, partnering with WSU, U of I, OSU/EOU, and CWU as well as the agriculture industry to provide scholarships and paid internships. Before joining CBC, Lisa worked for over 30 years managing projects supporting the non-profit sector including: start ups, fundraising, public relations and marketing, and strategic planning.