House Guidelines

We hope that guests will think of Ronald McDonald House as their home-away-from-home during their stay. While they are here, we have the following “House Rules” so that all guests have the same comfortable experience.  The managers and volunteers are always available to be of assistance in any way that they are able.

The following rules and guidelines apply to all families staying with us:
  • Families must be referred to the House by a Social Worker or Medical Personnel of the treating Medical Center or Physician’s office.

  • Families must have a Referral Screening form on file before registering into the Ronald McDonald House.

  • No one can stay or visit the House that has been convicted against a child or have a record of other convictions within the last five years. All guests will be subject to a criminal background check during check-in.

Office Hours:

  • The office is open 24 hours every day including weekends and holidays.

  • Registration:

  • Check-in and check-out hours are 9 am – 7 pm. Please notify us if an emergency arises that will affect your arrival or departure.

  • Children under eighteen years must be accompanied by an adult of eighteen or older.

  • Up to five people are allowed in each room.

  • For health and safety reasons, family members and guests are required to wear shoes and appropriate clothing at all times.

Keys:

  • You will be given three keys when you register. Front door/bedroom, personal food storage, and mailbox.

  • A fee of $25 for lost keys is required to have new keys issued.

  • Always keep your keys with you.

Visitors:

Family and friends are welcome to visit. All visitors must sign in the guest roster and wear a visitor badge. Visitors are to leave the House by 9 pm. No one may stay in the House overnight unless they are registered as a guest. The House reserve the right to refuse entry to anyone.

Going Home for the Night:

  • Guests may go home for 24 hours at a time.

  • Please notify the office when you leave and when you return.

  • This information is necessary for emergencies.

Telephones:

  • Each room has a telephone and its own extension number.

  • All incoming calls are answered by staff members from 8 am to 11 pm on weekdays and from 9 am to 11 pm on weekends and holidays. Calls for you will be connected to your room. If no one answers, the caller may have you paged, leave a message on your voicemail, or leave a written message.

  • Before or after office hours the phone may be answered by the voice mail system.

  • Credit card, 1-800 and calling card calls can be made from your room.

  • The Ronald McDonald House cannot accept collect calls.

Computers:

  • The computers located in the upstairs family room are for families to use.

  • Please be courteous and limit your usage if other people are waiting.

  • Children under eighteen years of age who are using a computer must be accompanied by an adult.

Security:

  • The House manager or volunteer must always answer the front door.

  • The front door is always locked. If you are expecting a visitor, please wait in the living room area. Strangers will not be allowed in the House.

  • Be sure to lock your bedroom door and always carry your keys with you.

  • Use only the front door for entering and exiting the building.

  • Ronald McDonald House is not liable for lost or stolen items.

Housekeeping:

  • The Ronald McDonald House does not employ a full-time cleaning staff. We therefore ask you to keep your room clean.

  • After the first week of your stay, a light cleaning of your room will be provided weekly. A notice will be put on your door the night before.

  • When you leave, please follow the check-out procedures given to you when you checked in. Launder the bedspreads and put back on the bed after you have remade the beds with clean linens found in the linen closet. All other soiled linens should be put in the laundry bags located in the laundry rooms. Please have the room ready for the next family.

  • A container with cleaning supplies is located on the shelf of your closet. Please return it to the shelf after you use it so it is always out of reach of children.

  • If you need extra cleaning supplies or bedding, please ask a volunteer or the House Manager. Cribs and roll-away beds are available.

Meals and Snacks:

The House has a kitchen and a dining area available for your use. One will be assigned to you when you register. Four other House guests use this kitchen, so please be sure to clean up when you are finished using it.

All food must be eaten in the dining/kitchen area. If someone is too ill to come to the dining room, food may be taken to the room by permission only.

Run dishwashers when they are full. Never leave dishes in the sink. Rinse dishes before putting them in the dishwasher. You can put dishes in another dishwasher if yours is full. Please unload the dishwasher when the cycle is finished.

Donations to the House provide some staple foods. House guests must supply all other food. Keep food that needs to be refrigerated on your shelf with your Name/Room Number on it. Put non-perishable food items in your locked cupboard. You also have a shelf in the freezer that will have your name on it.  

Throw away any unused perishable food you do not take with you when you leave.