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House Guidelines

We hope that guests will think of Ronald McDonald House as their home-away-from-home during their stay. While they are here, we have the following “House Rules” so that all guests have the same comfortable experience.  Our staff and volunteers are always available to be of assistance in any way that they are able.

The following rules and guidelines apply to all families staying with us:

Eligibility and Referrals: 

  • Families must be referred to the House by a Social Worker or Medical Personnel of the treating Medical Center or Physician’s office.
  • Families must have a Referral, Health Screening form and Background Check on file before registering into the Ronald McDonald House.
  • No one can stay or visit the House that has been convicted of a crime against a child or have a record of other convictions within the last five years.

    Office Hours, Registration and Staying at the House 
  • The office is open 24 hours every day including weekends and holidays.
  • Check-in and check-out hours are 9 am – 7 pm. Please notify us if an emergency arises that will affect your arrival or departure.
  • Children under eighteen years must be accompanied by an adult of eighteen or older.
  • Room size and space limits allow for up to five people in each room.
  • For health and safety reasons, family members and guests are required to wear shoes and appropriate clothing at all times.

Keys:

  • When you register, you will be given keys  for the front door/bedroom, personal food storage, and mailbox
  • Always keep your keys with you; a fee of $25 for lost keys is required.

Visitors:

Family and friends are welcome to visit. All visitors must sign in the guest roster and wear a visitor badge. Visitors must  leave the House by 9 pm. Only registered guests may  stay in the House overnight. The House reserves the right to refuse entry to anyone.

Going Home for the Night:

  • Guests may go home for short periods of time without losing their room; it may be acceptable for 24-48 hours if recommended by the Social Worker and/or Medical Personnel. RMHC staff will communicate with you and your medical contacts about maintaining your room.
  • Our office needs to know when you leave and when you return; this information is necessary for emergencies.

Telephones:

  • Each room has a telephone and its own extension number.
  • All incoming calls are answered by staff members. Calls for you will be connected to your room. If no one answers, the caller may have you paged, leave a message on your voicemail, or leave a written message.
  • At times, phones may be answered by the voice mail system.
  • Credit card, 1-800 and calling card calls can be made from your room.

Computers:

  • Computers are located in the upstairs family room for families to use. 
  • Please be courteous and limit your usage if others are waiting.
  • Children under eighteen years of age using a computer must be accompanied by an adult.

Security:

  • Staff  or volunteers must always answer the front door.
  • Doors are  always locked. If you are expecting a visitor, please wait in the living room area. Staff reserve the right to refuse entry when deemed necessary. 
  • Be sure to lock your bedroom door and always carry your keys with you.
  • Use only the front door for entering and exiting the property
  • Ronald McDonald House Charities  cannot be liable for lost or stolen items.

Housekeeping:

 

  • Ronald McDonald House Charities asks all guests  to keep their rooms clean.
  • Light cleanings of guest rooms will be provided.
  •  
  • When you leave, please follow the check-out procedures given to you. Please have the room ready for the next family 
  • Cleaning supplies are available. Please help us to keep them out of the reach of children.
  • Ask for things you’ll need: cleaning supplies, bedding, cribs, roll-away beds, etc.

Meals and Snacks:

The House kitchen and dining areas are available for your use.  One of four kitchens will be assigned to you when you register. House guests share the kitchens, so please be sure to clean up each time you are finished using it.

All food must be eaten in the dining/kitchen area. If someone is too ill to come to the dining room, permission may be given  for food in the room under specific circumstances; communicate with the staff each time. 

Never leave dishes in the sink. Rinse dishes and put into the dishwashers; unload dishwashers when finished

Donations to the House provide some staple foods. House guests must supply all their other food. Each guest room has designated refrigeration, freezer space and dry storage to use.  Throw away any unused perishable food you do not take with you when you leave